{"id":49471,"date":"2020-08-19T07:40:26","date_gmt":"2020-08-19T07:40:26","guid":{"rendered":"https:\/\/testted.es\/frequently-asked-questions\/"},"modified":"2026-05-22T20:17:49","modified_gmt":"2026-05-22T20:17:49","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/testted.es\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Everything you need to know about our brand and products<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Are Karseell products sold online reliable? How can I tell if the hair mask is original? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Absolutely not. Most products sold online are imitations, while others are illegally introduced into the European Union and therefore do not have the mandatory health registrations.<\/p>

To verify authenticity, it is essential that the importer\u2019s name, \u00c9xito Total SL, appears on the packaging. Our hair mask is very dense, so if you turn it upside down, it will not fall out. Avoid masks labeled in English at all costs, as they may pose a risk to your hair health. Its scent is also very distinctive. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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When will I receive my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tFor shipments within Spain, delivery usually takes 1\u20132 business days, although this depends on the shipping carrier. We dispatch orders the same day they are received or the following day. For international shipping, please check the estimated delivery time during checkout. \n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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How can I check the status of my order? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Once your order has been shipped, you will receive a tracking number by email. Enter that number into our tracking system to check the exact location of your order. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is shipping free? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tYes, we offer free shipping on all domestic orders. For international shipments, shipping costs will be calculated at checkout. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Do you offer international shipping? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, we offer free shipping on all domestic orders. For international shipments, shipping costs will be calculated at checkout. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Is the website secure if I provide my personal information?
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Absolutely. We use SSL encryption to ensure the security of all your personal and payment information. In addition, your credit card information is not stored and is automatically deleted after the payment process. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What makes Karseell different from other hair care brands? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Absolutely. We use SSL encryption to ensure the security of all your personal and payment information. In addition, your credit card information is not stored and is automatically deleted after the payment process. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I contact you? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAbsolutely. We use SSL encryption to ensure the security of all your personal and payment information. In addition, your credit card information is not stored and is automatically deleted after the payment process.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t
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Where do the ingredients used in the products come from? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can contact us anytime and we will be happy to help you. We are available 24\/7 via email at comercial@karseell.eu or by phone at +34687702351 \/ 687702350.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Are Karseell products safe for all hair types? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can contact us anytime and we will be happy to help you. We are available 24\/7 via email at comercial@karseell.eu or by phone at +34687702351 \/ 687702350.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What quality and sustainability certifications do your products have? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can contact us anytime and we will be happy to help you. We are available 24\/7 via email at comercial@karseell.eu or by phone at +34687702351 \/ 687702350.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Where are Karseell products manufactured? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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You can contact us anytime and we will be happy to help you. We are available 24\/7 via email at comercial@karseell.eu or by phone at +34687702351 \/ 687702350.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What is Karseell\u2019s mission regarding hair care? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tOur mission is to transform our customers\u2019 hair care experience by offering products that not only improve the health and appearance of the hair, but also respect the environment and promote overall well-being.\n\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Contact Us\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Do you have any other questions? Get in touch with Karseell \n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Karseell offers a range of products designed to improve the appearance of hair from the very first use, making it easier to recommend products and build customer loyalty.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Frequently Asked Questions Everything you need to know about our brand and products Are Karseell products sold online reliable? How can I tell if the hair mask is original? Absolutely not. Most products sold online are imitations, while others are illegally introduced into the European Union and therefore do not have the mandatory health registrations. 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Most products sold online are imitations, while others are illegally introduced into the European Union and therefore do not have the mandatory health registrations. 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How can I tell if the hair mask is original? Absolutely not. Most products sold online are imitations, while others are illegally introduced into the European Union and therefore do not have the mandatory health registrations. 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