1. Return Conditions

If you need to cancel your order for any reason, you may do so within 12 hours of placing the purchase. To request a cancellation, please send an email to pedidoslungo@gmail.com. After 12 hours, cancellation is no longer possible, as the order will already have been shipped. In the event of a successful cancellation, the full amount will be refunded using the same payment method used for the purchase. Please note that the refund may take several business days to appear in your account.
mailto:pedidoslungo@gmail.com

We also offer free returns and replacements for defective or damaged products.

Please contact us within 14 days of your purchase if this occurs, using “Damaged Product” as the email subject line. It is important to attach a photo of the damaged product to facilitate the refund or replacement process at no additional cost to you.

2. Excluded Products

The following types of products cannot be returned:

• Customized or made-to-order products.
• Products that have been opened or whose seal has been broken.

3. Return Process

If you are not completely satisfied with your purchase, you may return your order and receive a full refund within 30 days of the purchase date.

Returned items must be in like-new condition and in their original box or packaging.

Where applicable:

To be eligible for a refund request, the products must have been purchased from www.karseell.eu

You must send an email to our customer service team with the subject line “30-Day Money-Back Guarantee,” expressing your feedback and refund request.
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Once approved, return the products using a tracked shipping service to the return address provided by our customer service representative.

Return requests that are incomplete, illegible, or unclear will be considered invalid.

Our returns are always free of restocking fees. However, you are responsible for covering the cost of the return shipping label, as we do not provide one. Return shipping costs for our product(s) are the sole responsibility of the customer and will not be refunded.

Once we receive the returned product, we will proceed to refund the full amount of your order, excluding shipping costs. Refunds are generally processed within 1 to 5 business days after receiving and processing the returned items. However, this period may extend up to 7 business days depending on the payment method used.

4. Shipping Costs

Return shipping costs will be:

• Covered by Karseell in the case of defective products or shipping errors.
• The responsibility of the customer in all other cases.

5. Refunds

Once we receive the returned product and verify its condition, we will proceed with the refund. The refund will be issued through the same payment method used for the purchase and may take up to 7 business days to appear in your account.

6. Exchanges

Instead of a refund, you may choose to exchange the product for another of equal or greater value, paying the price difference if necessary.

7. Inquiries

If you have any questions regarding our returns and refunds policy, please do not hesitate to contact us at [pedidoslungo@gmail.com / +34 963 739 035].

8. Changes to the Returns Policy

Karseell reserves the right to modify this returns and refunds policy at any time. Any changes will be published on our website.